Leisure with civic responsibility
- Who has access to Carmo’s?
Carmo´s will continue to give the exclusivity of its services only to guests.
- How do we privilege your check-in?
We want you to continue to feel at Home …
We offer a VIP EXPRESS check-in service. A form will be sent by email asking you to fill in the indispensable identification and other data so that you do not have to waste time on your arrival. When at Carmo’s we just invite you to enjoy a flute of sparkling sangria or another treat … in the garden or in the lounge salon…
- How do we privilege your check-out?
If you wish, we offer a VIP EXPRESS checkout.
After checking and validating your stay expenses at Carmo´s digitally, you can decide how you want to make your payment: in person, at the reception with your card, or you can give us consent for the your digital payment.
- How do we privilege your stay at Carmo´s?
In a hygienic environment of social areas and with a special focus on frequent contact points and rooms, the disinfection and natural ventilation actions, imposes us that your check-out is the limited until 12h / noon.
Carmo´s gives a lot of value to the privacy of the guest and, out of respect for this principle, we inform you that turndown service (preparation of the room for the overnight stay) only takes place when requested. After the guest enters your room, no one else will bother you.
All rooms have individual air conditioning, with regulated filters.
Check all the Menus and Experiences you can enjoy at Carmo’s at your Digital Concierge on your room’s TV. See also the videos available about Carmo’s and the beautiful region of Porto & Northern Portugal and our suggestions for experiences and visits not to be missed – QR Code available.
In the area of the outdoor pool set in the garden, it is assured the distance between available beds and a proper hygiene.
- How do we privilege our restaurant and bar service?
Our restaurant and bar service remains exclusive to guests.
Our lunch and dinner service requires advance reservation at a selected time, and its preparation is always done on the moment and for each guest. Our restaurant services are available in the Lounge, Book & Gin Bar Tent, at the Garden, Wine Atelier or at the Suite Tents (Group/ Families) with advance reservation.
A light room service is guaranteed in the rooms upon advance request. Our breakfast service might be served by one of our collaboartors and there is a table with some products that will be suggested to you. Breakfast can be served in the room, although limited in its offer, requiring prior reservation the previous day.
All menus we offer daily may be found in digital form at your room TV.
- How do we privilege our SPA service?
We have two massage areas.
NATURA SPA – in an airy tent in the garden, in front of the lake, in the middle of Nature – is limited to a maximum of 2 people for each use, being its use subject to prior booking.
The DIVINE SPA, with limited access subject to advance reservation and with a maximum number of people. Access must be exclusively with the equipment provided in your room.
The treatment beds are protected with insulating film, with replacement after each treatment/ massage.
Given the need to disinfection and cleaning of rooms and equipment after each treatment/ massage, we ask guests to comply with the appointment hours (considering it’s start and end time).
- How do we privilege experiences?
Wine experiences at Wine Atelier and picnics require prior reservation.
All cultural experiences will be booked in advance and will need confirmation by the service provider. It is suggested that you book them before the date of arrival.
- Which is the cleaning, disinfection, and protection policy?
Reinforcement of cleaning and disinfection measures, throughout the day, of materials and equipment existing in rooms and social areas, with a special focus on points of high contact. Your room will always be vacuumed with Hepa filters and disinfected with appropriate products, using a washing machine with built-in disinfectant that will wash and vacuum carpets, curtains, and mattresses.
Constant and regular ventilation of all rooms and social areas.
Attentive care handling and washing of textiles, namely sheets and towels. All our employees will be properly protected with individual protection equipment specific to each function. Hand disinfectant will be made available in the various social areas.
All materials and equipment are disinfected before and after use, as well as the spaces where the activities take place (HACCP Plan Measures).
- Which is the payment/ cancellation policy in the current health situation?
Policies applied for each available program will be informed upon reservation request.
10. Suppliers and external services
Preference is given to suppliers with stamp “Clean & Safe”.
Safety procedures applied in the treatment and storage of the delivered goods.
Respecting the current situation and its evolution, tailor made measures will be applied in accordance with all the necessary measures.
DISCOUNT OFFER OF 23% ! HALF BOARD Surprise the love of your life and/or celebrate that special date!… Live the nights by the light of fire and experience the delights of a Charming and Romantic Town, the oldest in Portugal – Ponte de Lima. INCLUDES: 2 nights accommodation tradicional Carmo’s breakfasts 1 Traditional Portuguese […]Price per person 0.00
RESERVE DIRECTLY WITH US & ENJOY FROM OUR EXCLUSIVE OFFERS, DISCOUNTS AND SPECIAL PAMPERINGS !!! CONTACT US DIRECTLY CARMO’S EXCLUSIVE OFFER WITH LIMITED AVAILABILITY – LOW SEASON STAYS SPECIAL OFFER FOR STAYS FROM SUNDAY TO FRIDAY ♦ SPECIAL RATES FOR A MINIMAL STAY OF 2 NIGHTS ♦ To know More details, contact us […]Price per person 0.00
STAY 4 NIGHTS AND PAY ONLY 3 1 NIGHT FOR FREE ! | CARMO’S EXCLUSIVE Make the most of your stay at the North of Portugal on a short special getaway! Carmo’s…the point of departure and arrival for discovering PORTO and the NORTH of PORTUGAL… An experience at a true Boutique Hotel […]Price per person 0.00
DISCOUNT OFFER OF 15% ! HALF-BOARD Do you wish to surprise the love of your life and celebrate a special date? Celebrate a special date in a romantic atmosphere by candlelight and eternalize a moment by creating memories to remember forever!… INCLUDES: 1 night accommodation Traditional Carmo’s breakfast 1 Traditional Portuguese cooking dinner, at […]Price per person 0.00
DISCOUNT OFFER OF 17 % ! WINE… A LOVE AND SEDUCTION STORY. UNFORGETTABLE NIGHTS… HALF BOARD A wine and flavours degustation program where one “breathes” the cultural heritage that made the wine the drink of Love. Experiences at Carmo’s style, at a true Boutique Hotel in a Dali style, just as Arjen Mulder called it. […]Price per person 0.00
CARMO’S EXCLUSIVE | UNMISSABLE SPECIAL OFFER ! HALF BOARD – DINNERS INCLUDED EVERY NIGHT & 2 AROMATHERAPY MASSAGES After difficult times for everyone, it’s time to be close to Nature and its best in a pure state. In the oldest village in Portugal – Ponte de Lima – a small village in the […]Price per person 0.00